Refund Policy

Rarebeautiy Refund Policy

At Rarebeautiy, we want you to love every vegan, cruelty-free makeup product you bring home—whether it’s a creamy lipstick, buildable foundation, or pigmented eyeshadow palette. If a product doesn’t meet your expectations, we’ve created a straightforward refund process that aligns with our values of kindness and transparency. This policy outlines the conditions for requesting a refund, step-by-step instructions, and key details to help you navigate the process with ease.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria—designed to protect both our community and the integrity of our vegan beauty products:

1.1 General Eligibility (Change of Mind or Unsatisfactory Fit)

  • Timing: You must submit your refund request within 30 days of the delivery date of your order. Requests received after this window will not be processed.
  • Product Condition: The item must be unused, unopened, and in its original packaging—this includes intact seals (e.g., on foundation bottles or eyeshadow palettes), unbroken labels, and all included accessories (e.g., applicators, sample sachets). We cannot accept returns for used makeup products (e.g., swatched lipstick, opened mascara) due to health and hygiene standards, even if they’re vegan and cruelty-free.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your 8-digit order number (found in your confirmation email or Rarebeautiy account) or a copy of the receipt.

1.2 Eligibility for Defective, Damaged, or Incorrect Items

If you receive a product that is defective (e.g., a broken eyeshadow pan, a lipstick that won’t twist up, a foundation with separated formula), damaged during shipping (e.g., crushed palette packaging, leaking liquid lipstick), or incorrect (e.g., wrong shade, wrong product—e.g., you ordered a vegan blush but received a bronzer), you are eligible for a full refund (including any applicable shipping costs) with no strict time limit within the first 60 days of delivery.
  • For defective items discovered after 60 days but within our 1-year product guarantee (see Section 6), you may still qualify for a refund or replacement—contact our team for evaluation.
  • To support your claim, you must provide clear photos of the issue (e.g., a close-up of the defective eyeshadow, the damaged packaging next to the shipping label, or the incorrect product next to your order confirmation).

2. Non-Refundable Items

The following items cannot be refunded under any circumstances, due to their nature or customization:
  • Used or Opened Makeup: Any product that has been swatched, applied, or opened (e.g., a mascara tube with the wand removed, a liquid lipstick with the cap unscrewed) — this is a health and hygiene requirement for all beauty products, vegan or otherwise.
  • Customized or Personalized Products: Items with custom engravings (e.g., a lipstick tube with your name) or made-to-order shades—these are tailored to your specific request and cannot be resold to other community members.
  • Final Sale Items: Products marked explicitly as “Final Sale” on the product page or during checkout (e.g., limited-edition vegan holiday sets, clearance items). These are discounted for quick sale and cannot be returned or refunded.
  • Free Gifts or Samples: Complimentary items (e.g., mini vegan lip balms included with orders, sample sachets) are not eligible for separate refunds, though they may be returned with the associated purchased product.

3. How to Request a Refund

Follow these simple steps to submit a refund request—our team will guide you through every stage:
  1. Contact Our Customer Service Team:
    • In the email, include:
      • Your full name, email address, and shipping address (matching the details on your order).
      • Your 8-digit order number.
      • A clear reason for the refund (e.g., “Wrong shade of vegan lipstick,” “Defective eyeshadow palette,” “Changed my mind about the foundation”).
      • For defective/damaged/incorrect items: Attach 2–3 photos showing the issue (e.g., a photo of the leaking liquid lipstick, the wrong shade next to the shade you ordered).
  1. Receive a Return Authorization (RA) Number:
    • Our team will review your request within 24 business hours (Monday–Friday, 9:00 AM–5:00 PM UTC).
    • If approved, we’ll send you an email with a unique Return Authorization (RA) Number and a pre-paid shipping label (for defective/damaged/incorrect items) or instructions for returning the item at your own cost (for change-of-mind refunds).
    • The RA Number must be clearly written on the outside of the return package—packages without an RA Number will be rejected and returned to you, as we won’t be able to link them to your request.
  1. Return the Item:
    • Pack the product securely in its original packaging (or a similar protective box if the original is damaged) to prevent further harm during transit (e.g., wrap a palette in bubble wrap to avoid broken pans).
    • Attach the pre-paid shipping label (if provided) to the package—ensure the label is visible and not covered by tape.
    • Ship the package to the address provided in the RA email (this is our dedicated returns warehouse for vegan beauty products—do not ship to our main office unless instructed). We recommend using a trackable shipping service to confirm delivery.
  1. Warehouse Inspection & Refund Processing:
    • Once our returns team receives your package (typically 3–5 business days after you ship it), they will inspect the item to verify it meets our eligibility criteria (e.g., unopened, defective).
    • If the inspection passes, we will process your refund within 2–3 business days and send you a confirmation email to let you know the request is complete.
    • If the inspection fails (e.g., the product is opened, the damage is due to misuse), we will notify you via email and return the item to you at your own cost—no refund will be issued.

4. Refund Amount & Timing

4.1 Refund Amount

  • Change of Mind/Unsatisfactory Fit: You will receive a full refund of the product’s purchase price—original shipping costs (if any) are non-refundable, as these cover the cost of delivering the item to you.
  • Defective/Damaged/Incorrect Items: You will receive a full refund of the product’s purchase price plus any original shipping costs—we also cover the return shipping cost for these items via the pre-paid label, so you won’t incur extra expenses.
  • Partial Refunds: If you’re returning only part of a multi-item order (e.g., you ordered a vegan lipstick and blush but only want to return the blush), you will receive a refund for the purchase price of the returned item (minus applicable shipping costs, if the order no longer qualifies for free shipping).

4.2 Refund Timing

  • After we process your refund (2–3 business days post-inspection), the funds will be credited back to your original payment method:
    • Credit/Debit Cards: Refunds typically appear in your account within 5–7 business days—processing times vary by bank, so check with your financial institution if you don’t see the refund within this window.
    • PayPal/Apple Pay/Google Pay: Refunds are usually processed within 2–4 business days and appear in your digital wallet immediately or within 1 business day.
    • Rarebeautiy Store Credit: If you opt for store credit instead of a cash refund, it will be added to your account instantly and can be used for future purchases of any vegan, cruelty-free products on our website.
  • We are not responsible for delays in refund posting caused by your bank or payment provider—if you have questions about the status of a refund, contact your provider first, then reach out to us if issues persist.

5. Refunds for Canceled Orders

If you cancel your order before it is shipped, you are eligible for a full refund (including any shipping costs you paid):
  • Cancellation Window: You may cancel your order for a full refund within 24 hours of placing it. After 24 hours, if the order has already been processed (e.g., packed for shipping, or a custom vegan product has been created), cancellation may no longer be possible—you will need to follow the standard refund process (Section 3) once you receive the item.
  • Cancellation Process: Email service@rarebeautiy.com with the subject line “Order Cancellation” and include your name and order details. We will confirm the cancellation via email and process the refund within 2 business days.

6. Refunds for Our 1-Year Product Guarantee

At Rarebeautiy, we stand behind the quality of our vegan, cruelty-free makeup. We offer a 1-year product guarantee that covers manufacturing defects (not damage from misuse, e.g., dropping a palette or leaving a liquid product in direct sunlight). If you discover a defect in your product within 1 year of delivery:
  • Contact our team at service@rarebeautiy.com with your order number, photos of the defect, and a brief description of the issue (e.g., “My vegan foundation bottle started leaking after 6 months of use”).
  • Our team will evaluate the claim—if approved, you can choose between a full refund, a free replacement, or store credit.
  • Refunds for guarantee claims follow the same processing timeline as standard refunds (Section 4.2), with no additional fees.

7. Dispute Resolution

If you disagree with our decision to deny a refund, we’re here to listen and find a solution. You may submit a dispute by:
  • Emailing service@rarebeautiy.com with the subject line “Refund Dispute” and providing additional evidence (e.g., more photos of the issue, a detailed explanation of why you believe the product is defective).
  • Our customer service manager will review the dispute within 3 business hours and provide a final, fair decision. This decision is binding and designed to resolve the matter with kindness to both you and our community.

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices (e.g., new vegan product lines that require specific return guidelines) or community feedback. When we make updates:
  • We will revise the “Last Updated” date at the bottom of this page.
  • For significant changes (e.g., adjusting the refund window or updating eligibility criteria), we will notify customers who have placed orders in the past 30 days via email.
Your continued use of our website or services after the policy is updated constitutes your acceptance of the revised terms.

9. Contact Us

If you have questions about this Refund Policy, need help with a refund request, or want to clarify eligibility for a specific vegan product, please reach out to our customer service team:
  • Response Time: We aim to reply to all refund-related inquiries within 24 business hours—we’ll keep the conversation friendly and transparent, just like our products.