Shipping Policy

Rarebeautiy Shipping Policy

At Rarebeautiy, we’re committed to getting your vegan, cruelty-free makeup products—from creamy lipsticks to pigmented eyeshadow palettes—to you in a timely, reliable manner. This Shipping Policy outlines our delivery guidelines, processing timelines, shipping options, and how we handle common shipping-related questions, so you know exactly what to expect when you place an order with us.

1. Shipping Coverage

We currently offer shipping to the following regions. If your location isn’t listed, please reach out to our customer service team at service@rarebeautiy.com to inquire about potential delivery options:
  • United States: All 50 states, including Alaska, Hawaii, and Puerto Rico.
  • Canada: All provinces and territories (excluding remote areas with limited carrier service).
  • Selected International Countries: Australia, United Kingdom, France, Germany, Italy, Spain, and Japan. Note that international shipping availability may vary by product—for example, larger sets (like vegan makeup gift bundles) may have restricted delivery to certain countries due to size or customs regulations.

2. Order Processing Time

Before your order ships, we need to process and prepare it for delivery. Our standard processing times are as follows:
  • Standard Orders (Non-Customized Items): Processed within 1–2 business days. Business days are Monday through Friday, excluding weekends and major holidays such as Christmas, Thanksgiving, and New Year’s Day.
  • Customized/Personalized Items: Take 3–5 business days to process. This includes products with custom engravings (e.g., lipstick tubes with your name) or made-to-order shades, as they require additional time for personalized touches.
  • Peak Seasons: During high-demand periods (like Black Friday, Cyber Monday, or holiday shopping seasons), processing times may extend to 2–3 business days for standard orders and 5–7 business days for customized items. We’ll notify you via email if there are significant delays beyond these timelines.
Important Note*: Processing time is separate from shipping time. Your order will be shipped once processing is complete, and you’ll receive a shipping confirmation email with tracking details at that point.

3. Shipping Options & Timelines

Once your order is processed, we offer multiple shipping options to suit your needs. Delivery times are estimated and may vary based on your location, carrier delays (such as weather or customs hold-ups), or peak shipping periods.

3.1 United States Shipping

  • Standard Shipping: Estimated delivery time is 3–5 business days. This option is available for all tumblers, drinkware, and small coolers (under 20 lbs).
  • Expedited Shipping: Estimated delivery time is 2–3 business days. This option is available for all products, with an additional fee applied at checkout.
  • Overnight Shipping: Estimated delivery time is 1 business day, but only if you place your order by 12 PM UTC. This option excludes large coolers over 50 lbs, and an additional fee applies.
For Alaska, Hawaii, and Puerto Rico: Standard shipping takes 5–7 business days, while expedited shipping takes 3–4 business days. For PO Boxes and APO/FPO addresses, only standard shipping is available (with a delivery time of 3–7 business days), as expedited carriers do not deliver to these locations.

3.2 Canada Shipping

  • Standard Shipping: Estimated delivery time is 5–7 business days, delivered via Canada Post or UPS.
  • Expedited Shipping: Estimated delivery time is 3–4 business days, delivered via UPS or FedEx. An additional fee is applied at checkout for this option.

3.3 International Shipping (Selected Countries)

  • Standard International Shipping: Estimated delivery time is 7–14 business days, delivered via DHL or local postal services.
  • Express International Shipping: Estimated delivery time is 3–5 business days, delivered via DHL Express. An additional fee is applied at checkout for this expedited option.
International Customs Note*: International orders may be subject to customs duties, taxes, or import fees imposed by your country’s government. These fees are the responsibility of the recipient—Rarebeautiy does not cover or collect these fees at checkout. Customs processing times can vary (typically 1–3 business days) and may extend the total delivery time beyond our estimated timelines.

4. Shipping Costs

Shipping costs are calculated at checkout based on three factors: your delivery location, the weight and size of your order (e.g., a single lipstick vs. a full makeup palette set), and the shipping option you select (standard vs. expedited). You’ll see the exact shipping cost for your order before completing your purchase, so there are no unexpected fees.

5. Order Tracking

Once your order ships, you’ll receive a shipping confirmation email at the address you provided during checkout. This email includes two key details:
  • A unique tracking number provided by the shipping carrier (such as USPS, UPS, or DHL).
  • A direct link to the carrier’s website, where you can enter the tracking number to view real-time updates on your order’s status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
If you don’t receive the shipping confirmation email within the expected processing time (e.g., 2 business days for standard orders), here’s what to do:
  1. Check your spam or junk folder—emails from online retailers are often filtered here by mistake.
  1. Log into your Rarebeautiy account and navigate to the “My Orders” section. Tracking details (if available) will be listed here.
  1. Contact our customer service team at service@rarebeautiy.com with your order number—we’ll resend the confirmation email or investigate the shipping status for you.

6. Shipping Address Changes

We can update your shipping address only if your order has not yet been shipped (i.e., it’s still in the processing stage). To request an address change:
  1. Email our customer service team at service@rarebeautiy.com with the subject line “Shipping Address Change.”
  1. Include your original shipping address, the new address (with all details like apartment numbers or zip codes), and your order number.
  1. Our team will review your request and confirm if the change is possible within 24 business hours.
Important*: Once your order has been shipped (and a tracking number has been generated), we cannot modify the shipping address. At that point, you’ll need to contact the shipping carrier directly (using the tracking link in your confirmation email) to request a redirect—carriers may charge a fee for this service.

7. Handling Shipping Issues

7.1 Lost or Missing Packages

If your tracking information shows “Delivered” but you haven’t received your package, follow these steps:
  1. Check with family members, neighbors, or building management—carriers often leave packages with a trusted person or in a secure location (like a porch, mailbox, or lobby).
  1. Wait 24 hours—sometimes carriers mark packages as “Delivered” a day early to reflect that they’re out for delivery.
  1. If the package is still missing after 24 hours, contact our customer service team at service@rarebeautiy.com with your order number and tracking number. We’ll file a claim with the carrier and either reship your order or process a refund (whichever you prefer) once the carrier confirms the package is lost.
For packages marked “In Transit” but delayed beyond the estimated delivery time (e.g., 7+ days for standard US shipping), reach out to us with your tracking number—we’ll follow up with the carrier to resolve the delay and update you on the expected delivery date.

7.2 Damaged Packages

If your order arrives with damaged packaging or damaged products (e.g., a crushed eyeshadow palette, a leaking liquid lipstick), take these steps:
  1. Take clear photos of the damaged packaging (including the shipping label) and the damaged products—these photos help us resolve the issue quickly and prevent future problems.
  1. Email the photos to service@rarebeautiy.com within 48 hours of delivery, along with your order number.
  1. Our team will review the photos and either send a replacement order (at no additional cost to you) or process a refund—you won’t need to return the damaged items unless we specifically request it (to avoid extra hassle for you).

8. Undeliverable Packages

A package may be marked “Undeliverable” by the carrier for several reasons, including:
  • An incorrect or incomplete shipping address (e.g., missing apartment number, wrong zip code).
  • The recipient was not available to accept delivery (for signature-required packages).
  • The address is a restricted delivery location (e.g., a remote area with no carrier service).
If your package is undeliverable:
  1. The carrier will typically attempt delivery 2–3 times before returning the package to Rarebeautiy.
  1. Once we receive the returned package, we’ll email you to confirm the issue and offer two options:
    • Reship the package to a corrected address (you’ll need to cover any additional shipping costs).
    • Process a full refund (minus the original shipping cost, unless the undeliverable issue was caused by our error).

9. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in carrier rates, shipping coverage, or processing times. When we make updates:
  • We’ll revise the “Last Updated” date at the bottom of this page.
  • For significant changes (e.g., new shipping fees, expanded coverage to additional countries), we’ll notify customers who have placed orders in the past 30 days via email.
Your continued use of our website or services after the policy is updated constitutes your acceptance of the revised terms.

10. Contact Us

If you have questions about this Shipping Policy, need help tracking an order, or have a shipping-related issue (like a delayed or damaged package), please contact our customer service team:
  • Email: service@rarebeautiy.com
  • Response Time: We aim to reply to all shipping inquiries within 24 business hours.